Get ready to celebrate Sydney Gay and Lesbian Mardi Gras with these essential tips for a seamless ticket booking experience

1. Safe Sender List:
   
   To ensure you receive important communications and updates from us, we kindly request that you add “@mardigrasarts.org.au” to your list of safe senders in your email settings. This simple step will help prevent our emails from being directed to your spam folder. Here’s how to mark us as a safe sender: 

• Check your email settings or preferences. 
• Look for an option related to “Safe Senders” or “Whitelist.” 
• Add “@mardigrasarts.org.au” to the list of safe senders. 

2. Set up or review your Moshtix, My Ticketek, or Eventbrite account.  

• Ensure you have an active an account or verify the details in your existing one. 
• Confirm that you can log in and have your passwords readily available.  
• Resetting your password during the on-sale could consume your limited time. 

3. Verify your billing and account information:
   
   Log into your account to confirm that all your details are accurate. If you opt to save your credit card information, ensure it’s current. Remember that you’ll need your card for verification during the purchase, so ensure there are sufficient funds available. 
   
   Please make sure your online banking information is up to date. At checkout you may be asked to enter a MasterCard SecureCode or Verified By Visa Code. Learn more here – What is 3D Secure, MasterCard SecureCode or Verified by Visa? – Tix Support (moshtix.com.au)   

4. Accurate Pre-sale Codes:
   
   Please copy and paste your Membership or AMEX pre-sale code into the ticketing site to ensure there are no typos making for a faster checkout.  

5. Stable Internet Connection:
   
   Ensure a stable internet connection. During busy event sales, numerous transactions are processed, with extensive information verification for payments. Losing your internet connection, even for a brief moment, may result in disconnection and the potential release of your tickets or payment failure. 
    

6. Avoid Multiple Browsers or Devices:
   
   To expedite the ticket purchase process, we recommend against opening multiple browsers, windows, or tabs, or trying to log in with multiple devices. 
    

7. Don’t Refresh Your Browser:
   
   If you encounter a busy page, it signifies a popular event is currently on sale. Stay in the queue and resist the urge to refresh your browser. You will be directed to a new purchase session when it becomes available. 
    

8. Timing Matters:
   
   Log in to your account before the sale goes live but avoid logging in too early. Popular event sales may have time limits on the pages, and accessing the site too early could lead to being logged out before the sale begins. 
    

9. Quick Checkout with Moshtix:
   
   Please note that Moshtix does not have a cart function, so check out as soon as possible to secure your tickets. 
    

10. Monitor Social Channels:
    
    Keep an eye on our social media pages for updates regarding event dates and ticket availability. Important announcements may be shared through these platforms.  

We sell tickets through different platforms because the different venues have contractual agreements with various ticketing companies. 

You will receive your tickets immediately; however, they will not have a barcode; therefore, you can not sell the ticket or scan the ticket. Instead, we will update your ticket closer to the event, containing a bar code. 

All tickets for our events are exclusively electronic. The convenience of electronic tickets allows for a smoother and more efficient ticketing process. You will receive an email closer to the event date, which will contain your electronic tickets. 

Electronic tickets offer several benefits, including reducing the risk of losing physical tickets and providing a more environmentally friendly option.  

No. You do not need to print your ticket. Instead of paper tickets, you can show your digital ticket on your smartphone. It’s a hassle-free and eco-friendly way to access the event. When you arrive, all you need to do is present your digital ticket on your phone’s screen to gain entry. 

A collector ticket is a physical ticket attached to a lanyard. It serves as both an entry ticket and treasured souvenir to remember the event. These collector tickets have unique event-specific artwork or designs, making them highly sought-after keepsakes.  

Please note that these tickets are exclusively available for Bondi Beach Party and Parade Screening Areas.  

It’s important to be aware that collector tickets are distributed solely via postal delivery. Furthermore, shortly after making your purchase, you will receive a digital ticket in PDF format attached to your booking confirmation. Accessing your digital tickets is a straightforward process through your Moshtix Account, where you can view or download them. If you initially made your booking as a Guest, you can register and access your tickets using the same email address you used for the booking by following the provided link. Keep in mind that collector tickets cannot be collected from physical outlets or at the event venue. 

• Visit the event page. 
• The event will have a purple toggle. You can use this toggle to view the Collector Ticket price and switch it on or off. 
• If you prefer a non-collector ticket, simply click the toggle to access and purchase standard event tickets. 
• Select the number of tickets you require. 
• Proceed through the checkout process, where you will be prompted to enter your postal address. This address is where your collector tickets will be mailed. 

When Bondi Beach Party sells out, we will enable a waitlist on Moshtix, and if more tickets become available, you will be notified via email.  

No. Due to venue capacity only Bondi Beach Party will have a waitlist. 

You can sign up for the Bondi Beach Party waitlist on Moshtix’s website.  

 No. Signing up for the waitlist grabs a spot in line but does not guarantee that tickets will be available at a later date. 

The service and handling fee covers the end-to-end service delivery, from the point of purchase to event staffing, technology, and support. This fee is charged per transaction, so you only pay one fee regardless of the number of tickets you purchase in the transaction. 

For events with age restrictions, you can find this information on the event’s online page. There are events that are only for people who are 18 years old or older, while there are also events that are open to people of all ages. For all ages events it is the responsibility of parents or guardians to determine if the event is appropriate for attendance. 

We cannot verify the authenticity of tickets that were not obtained directly from one for our partners:  
The only way we can guarantee the validity of a ticket (including resale) is if it is purchased via the official ticketing partners: 

·Ticketek for Mardi Gras Party and Laugh Out Proud. 

·Eventbrite for Hot Trans Summer. 

·Moshtix for all other Sydney Gay and Lesbian Mardi Gras events that are open for resale. 

Individuals who choose to buy tickets through other channels do so at their own risk, and there is a risk that they may be denied entry to the event. If you have acquired tickets from an unauthorised seller, you will need to address any concerns or inquiries directly with that company. 

No, we are not doing name checks the door to allow for a smoother check in process.  

You can view your order in your account on the platform you purchased tickets from whether it’s Moshtix, Ticketek, or Eventbrite. 

For Mardi Gras Party and Laugh Out Proud, please reach out to Ticketek for help here:  

How do I contact Ticketek? – Ticketek Australia  

For Hot Trans Summer, please reach out to Eventbrite for help here:  

Eventbrite Help Centre 

For all other Sydney Gay and Lesbian Mardi Gras events, please reach out to Moshtix for help here:  Help with an Existing Order – Tix Support (moshtix.com.au)  

Ticket insurance can be purchased directly with the ticketing provider. Sydney Mardi Gras does not offer our own insurance. Contact the ticketing provider for the most up-to-date information. 

You can use a credit card or PayPal to purchase tickets. 

Yes. Moshtix has implemented PayPal’s Pay in 4 service, which is displayed on Moshtix’s purchase page. This payment option is designed to enhance the convenience of purchasing tickets. When you choose to use Pay in 4, your total payment for the tickets is divided into four equal, manageable instalments. This approach allows you to spread out the cost of your purchase over time, making it more budget-friendly and accessible. It provides flexibility, especially for those who may prefer to budget their expenses or want to enjoy the event without the immediate burden of a single, substantial payment. 

Yes, you can. Please note we will not do name checks at the door. Please visit here for more information on how to transfer a ticket: What is a reissue? – Tix Support (moshtix.com.au) 

The Moshtix website’s ticket purchase process is designed to ensure a seamless and efficient booking experience for its users. To maintain this streamlined approach, the platform does not have a ‘cart’ functionality and required customers to buy tickets for one event at a time.  

If you wish to purchase tickets to multiple events, be sure to have the individual ticket links ready to go as you will need to purchase them one event at a time.  

iPhone users can download the app and add tickets to Apple wallet in a single tap! 

Apple App Store & Google Play  

In order to expedite the selling process, we advise against opening multiple browsers, windows, or tabs or attempting to log in using multiple devices. 

For highly sought-after events, there are page time limits (excluding the holding page). If you access the site prior to the on-sale time, you may be removed from the site at a critical moment. 

If you come across a busy page, it means a popular event is currently on sale. Please remain in the queue and DO NOT refresh the browser. Other fans are in the process of making transactions. You will be directed to a new purchase session once it becomes available. 

Ticketek supports a variety of payment methods for online bookings, including all major debit/credit cards and Afterpay. Please note that Afterpay is exclusively available for online bookings. In-person transactions at Ticketek agencies can be made using both cash and credit cards. 

A Card Verification Code, or CVC, is a security feature that provides an extra layer of protection for credit and debit cardholders. It serves as a safeguard in case an unauthorized individual gains access to your card number. The format of the CVC differs among card types: 

• For American Express cards, the CVC consists of four digits and is located on the front of the card’s right side. 
• MasterCard and Visa cards utilize three-digit CVCs, which can be found on the back of the card. The CVC is the last three digits of the number displayed in the signature bar. 

If you are unable to locate your CVC number, we recommend reaching out to your financial institution for assistance. 

When you visit websites, your browser may store data in its cache to expedite the loading of information the next time you visit the site. 

In cases where you have previously visited a Visa Entertainment presale page, which exclusively accepts Visa cards, your browser may have cached this information. To resolve this issue and clear the cached data, please clear your browser’s cache, cookies, and web history. After doing so, close all browser windows and attempt the payment process again. 

The steps to clear cached data may vary depending on the browser and its version. If you are uncertain about how to clear this data, consider using the Help option within your browser (e.g., Internet Explorer, Firefox, Chrome) for guidance. 

Ticketek generally accepts all major credit cards unless otherwise specified, as in the case of Visa Entertainment pre-sales. 

Afterpay is a convenient financial tool that allows you to shop immediately and spread the cost over time. When you choose to pay with Afterpay for your Ticketek order, the total amount is divided into four equal payments, each due every two weeks (fortnightly). 

For example, if your order amounts to $100, you’ll make four equal payments of $25 every two weeks. 

Anyone aged 18 and above with a valid email address, mobile number, and an Australian credit or debit card can use Afterpay. 

No, Afterpay does not involve entering into a loan or credit facility agreement. As long as you have enough funds in your account to cover the first payment when purchasing tickets, you can use Afterpay. 

Simply choose Afterpay as your payment method during the checkout process, and you’ll be guided to either login or create your Afterpay account. 

The minimum order amount eligible for Afterpay is $50.00. 

The maximum amount you can spend using Afterpay on Ticketek is $2,000. 

There are no additional fees associated with Afterpay, provided you make payments on time, following your fortnightly payment schedule. 

No, Afterpay is exclusively available for use on Ticketek’s online platforms and may be applicable to specific events only. 

In the event of a cancellation or postponement, you are entitled to a full refund. Afterpay will process this refund based on the payments you’ve made. 

To pay via Google Pay download the Google Pay app from either Google Play or the App Store. Then, follow the app’s instructions for setup. You can also configure Google Pay on the web by visiting pay.google.com. Once you’ve added your card, there’s no need to re-enter your payment details. Simply confirm your purchase, and you’re good to go. 

To use Google Pay for ticket purchases, visit ticketek.com.au on your desktop or mobile device. Add the desired event tickets to your shopping cart, and on the payment page, you can opt for Google Pay to finalize your transaction. 

Google Pay is compatible with Android, iOS, and desktop platforms. You can use it across various web browsers, including Chrome, Firefox, and Safari. 

Mobile ticket sharing is a feature that enables you to swiftly and securely share individual digital event tickets with your family or friends through email or SMS using the Ticketek mobile app. 

This functionality ensures that all adult customers possess their own ticket, promoting social distancing upon entry on the day of the event. To utilize this feature, navigate to the “Your Tickets” section within the mobile app, and select “Share” for the specific ticket you wish to send. Follow the provided steps for sharing. 

Alternatively, on your mobile ticket, tap ‘Share ticket’ and follow the subsequent prompts for sharing. 

Once you’ve shared a mobile ticket, your family member or friend will receive a unique link via email or SMS, depending on your chosen sharing method. To accept the ticket, they will need a Ticketek account and can either log in or create one as prompted, after which they can accept the share. 

If you’ve shared a mobile ticket, and the recipient hasn’t received it, you can verify and rectify the share by following these steps: 

1. Access your order history within the Ticketek mobile app. 
2. Identify the ticket you attempted to share and review the status of the share. 
3. Confirm that the recipient’s details (email or mobile number) are accurate. 
4. You have the option to cancel or recall the ticket share and attempt to re-share it with your friend. 

The recipient of the ticket share has a 48-hour window to accept the shared ticket. If they fail to accept it within this time frame, you will receive a notification, and the ticket will be accessible in your order history once again. 

If you’ve shared a ticket that you no longer wish to share, navigate to the “Your Tickets” section in the Ticketek mobile app. Alternatively, click on the SMS link for the mobile ticket you’ve shared. 

Depending on the status of the shared ticket, you can choose to “Cancel” or “Recall” the shared ticket. The ticket holder will receive an email notification when this action is taken. 

If you’ve accepted a shared ticket and subsequently decide you no longer want it, you can visit the “Your Tickets” section within the Ticketek mobile app. Simply tap “return,” and the ticket will be transferred back to the original ticket owner and removed from your account. The ticket owner will receive an email notification when this process occurs. 

To apply for a membership, all you need to do is complete an online application form here https://www.mardigras.org.au/become-a-member/  

You will receive exclusive ticket perks, access to member-only prices and pre-sale access to our events; you also receive all-year-round discounts and deals with over 30 local businesses from our new “Friends with Benefits” program! As a member, you also have the power to have your say and vote on items for our Annual General Meeting and receive exclusive invitations to our media calls and milestone events! 

Memberships are valid for 12 months and will renew annually upon activation. You can choose automatic renewal, so you don’t need to worry about renewing, as we will process the payment when due. 

Australian and international memberships are $50 annually, and for those eligible for concessions, membership will be $40 annually. 

They must renew their membership by 13 November at 10AM in order to qualify for the 2024 pre-sale.

While we do set aside a restricted quantity of tickets exclusively for our valued members, it’s essential to understand that this allocation does not automatically guarantee ticket availability.  

The reason behind this approach is to extend a special privilege to our dedicated members, acknowledging their loyalty and support. However, ticket demand for our events may sometimes surpass the reserved number, and as such, availability remains contingent on a first-come, first-served basis.  

We encourage our members to act swiftly when ticket sales open to secure their tickets, as this policy ensures fairness and equal opportunity for all while recognising the loyalty of our cherished members.  

American Express offers a limited number of tickets exclusively for AMEX cardholders, but it does not guarantee availability. This is part of their American Express Experiences program.  

Register for a yearly Sydney Gay and Lesbian Mardi Gras membership card to gain pre-sale access. Please sign up here by 13 November at 10AM. Please note that membership does NOT guarantee tickets; however, it does have many other benefits. You will receive all-year-round discounts and deals with over 30 local businesses from our new “Friends with Benefits” program! As a member, you also have the power to have your say and vote on items for our Annual General Meeting and receive exclusive invitations to our media calls and milestone events.  

You will receive your membership pre-sale code and custom link on 14 November. 

You will receive your AMEX pre-sale link for your American Express Experiences Account on 15 November. 

Pre-sale starts on 15 November at 10AM for Members and 16 November at 10AM for AMEX Cardholders.  

During the pre-sale period, which lasts until 9AM 20 November, eligible participants can take advantage of exclusive discounts and offers. However, it’s important to note that the pre-sale may end earlier if the pre-sale allocation, which represents the limited quantity of products or opportunities available for purchase, is fully subscribed or exhausted. In such a scenario, the pre-sale will come to a close as soon as the allocation is depleted.  

No. Membership does not guarantee tickets as our inventory is limited.  

This policy is in place for a combination of reasons, primarily centered on security and ensuring the best possible experience for ticket holders. Our commitment to safety and enjoyment dictates that we carefully manage the number of tickets available for each event. This ensures that venues do not become overcrowded, minimizing safety risks and allowing for an enhanced experience for those in attendance. 

In addition to safety, we aim to provide the best possible experience to those fortunate enough to secure tickets. The limited inventory enables us to maintain a high level of quality in our events, from the entertainment to the overall atmosphere. We continually strive to expand our offerings, incorporating new and exciting events with carefully calculated ticket counts.  

This approach allows us to accommodate a broader audience, ensuring that more people have the opportunity to experience the magic of Sydney Gay and Lesbian Mardi Gras, while still upholding the safety and quality standards that define our celebration. This commitment to both inclusivity and excellence remains at the core of our mission as we celebrate this iconic event year after year. 

No. Membership does not guarantee tickets as our inventory is limited.  

This policy is in place for a combination of reasons, primarily centered on security and ensuring the best possible experience for ticket holders. Our commitment to safety and enjoyment dictates that we carefully manage the number of tickets available for each event. This ensures that venues do not become overcrowded, minimizing safety risks and allowing for an enhanced experience for those in attendance. 

In addition to safety, we aim to provide the best possible experience to those fortunate enough to secure tickets. The limited inventory enables us to maintain a high level of quality in our events, from the entertainment to the overall atmosphere. We continually strive to expand our offerings, incorporating new and exciting events with carefully calculated ticket counts.  

This approach allows us to accommodate a broader audience, ensuring that more people have the opportunity to experience the magic of Sydney Gay and Lesbian Mardi Gras, while still upholding the safety and quality standards that define our celebration.  

This commitment to both inclusivity and excellence remains at the core of our mission as we celebrate this iconic event year after year. 

We will send your unique code to the email associated with your SGLMG membership. Having your code ready before the check-out process is essential to ensure a smooth and hassle-free experience.  

By having your code ready, you’ll expedite the ticket purchasing process, making it more efficient for both you and other attendees. It’s important to check your email promptly and ensure that you’ve received your code by the designated date and time. 

If, for any reason, you haven’t received the code by that point, please reach out to us at tickets@mardigras.org.au.   

We kindly request that you refrain from emailing us before the specified date and time to allow us to streamline our support and address any urgent issues promptly. Your cooperation in this matter will contribute to a smoother ticketing process, ensuring everyone’s Mardi Gras experience begins on the right note. 

We kindly request that you thoroughly check your email, taking the time to review not only your inbox but also your junk and deleted folders.  

The unique code we’ve sent may occasionally end up in unexpected locations, so a comprehensive search is essential. If, even after a thorough check, you still cannot locate the code, please don’t hesitate to contact us at tickets@mardigras.org.au.  

However, we urge you to refrain from sending an email inquiry before the designated date and time as it will assist us in effectively managing requests and ensuring a more organized and prompt response process for all our attendees. Your cooperation in this regard is greatly appreciated and will help us in delivering the best experience for everyone involved in Sydney Mardi Gras. 

During the sale of a popular event, there is a high volume of customers attempting to purchase tickets simultaneously.  

Once a customer holds a ticket in their cart, it becomes temporarily unavailable for others to buy. The website can manage thousands of transactions, which can result in the complete allocation of tickets being claimed within minutes or even seconds, especially if many fans are buying multiple tickets. 

We encourage customers to continue trying after the initial minutes, as some customers may not complete their transactions, and the tickets in their cart could become available again. 

General Admission tickets will go on sale on 20 November at 10AM.  

We are only selling a set number of tickets for each event in the pre-sale (legal requirement); it varies per event; however, if the pre-sale allocation is exhausted it does not mean the event is sold out. 

Sold Out – If the event says Sold Out, the entire event is Sold Out, and no more tickets will be released. 
 
Pre-sale allocation exhausted – If the event says Pre-sale allocation is exhausted, it means the tickets allocated for pre-sale are sold out; however, many tickets for that event are still available and will go on sale in tiers. 

The ticket purchase limit, set at 6 tickets per event per customer, includes the two (2) SGLMG member-priced tickets and the AMEX tickets.   
 
The ticket purchase limit serves multiple important purposes. First and foremost, it’s designed to provide the best possible experience for all customers attending the event. By restricting the number of tickets each customer can purchase, event organisers can ensure that a wider audience has the opportunity to enjoy the event.  
 
This promotes inclusivity and prevents scalpers or bulk resellers from monopolising tickets, which can artificially inflate prices and make it difficult for genuine fans to secure their spots. 
 
Additionally, this limit is implemented for security reasons. Keeping a cap on the number of tickets any individual can purchase helps prevent overcrowding and ensures that the venue can safely accommodate the audience while adhering to safety regulations.  
 
In summary, the ticket purchase limit of six (6) tickets per event per customer is a strategic measure aimed at enhancing the overall event experience, promoting fairness, and ensuring the safety and security of all attendees.